Leisuretime and The Coach Holiday Shop is sensitive to privacy issues on the Internet. We believe that it is important that you know how we treat the information we receive about you on the Internet and how the information is collected.

Information about You

Your Information: This refers to information such as your name, contact details, travel preferences & special needs/disabilities/dietary requirements that is supplied to us, including any information about other persons on your booking relating to the same (‘your information’). Your information is collected when you request information from us, contact us (& vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy & consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate & complete.

Our Use of Your Information:

(1) For the purpose of providing you with our services, including your holiday or insurance, etc., we may disclose your information to our service providers. In order for you to travel overseas, it may be mandatory (as requested government authorities at the point(s) of departure &/or destination) to disclose your information for immigration, security & antiterrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) We may collect & use your information for the purposes set out by the Office of the Information Commissioner. We may also disclose your information to companies who act as ‘data processors’ on our behalf, or to our service providers’ operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (& contacting you where necessary), customer care, improving our service, business management & operation, re-organisation/structuring/sale of our business, risk assessment, security & crime prevention/detection, research & analysis, marketing, monitoring, measuring & assessing customer purchasing preferences & trends, dispute resolution, credit checking & debt collection. (3) Some of your information (such as health or religion) may be considered ‘sensitive personal data’ under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, & we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents & medical staff to disclose information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group. For example, if your illness at resort is infectious we may need to make special arrangements for you & also ensure that you do not return with the group immediately. If you do not agree to Our Use of Your Information

above, we cannot do business with you or accept your booking.

Direct Marketing Material:

(1) We may from time to time contact you with information on offers of goods & services, brochures, new products, forthcoming events or competitions from our holiday

company. Our websites will assume you to agree to e-communications when you make a booking. You will be given the opportunity on every e-communication we send you to indicate that you

no longer wish to receive our direct marketing material. (2) You may indicate your preference regarding receiving 3rd party direct marketing material. (3) If do not wish to receive such information

or would like to change your preference, please refer to point (2) of ‘Your Rights’ below.

Your Rights:

(1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) & to correct any inaccuracies in your information. (2) You

have the right to ask in writing not to receive direct marketing material about our products & services. If the following facilities are available, you can amend your previous preference on our

website(s), using our ‘unsubscribe email’ or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.

Foreign Controls:

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of Tools, “Cookies” & Links to Other Websites:

If our contact & dealing with you is via our website(s), we may use ‘cookies’. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. We collect information relating to customer trends & patterns & use cookies & software tools to measure site usage & related information. If you’re making a purchase, we may use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to the privacy policies of those websites. It’s your responsibility to check these sites.

Monitoring:

To ensure that we carry out your instructions accurately, to help improve our service & in the interest of security, we may monitor &/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in & around our premises; & (3) customer transactions & activities on our website. All recordings are & shall remain our sole property.

Security Statement:

We have taken all reasonable steps to have in place appropriate security measures to protect your information.

Changes to this Policy:

Any changes to this Policy will be either posted on our website, in our brochure &/or made available on request.

Data Protection Policy:

To ensure that your holiday runs smoothly, we (& your travel agent, if you use one) need to use information such as your name & address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including hotels & transport companies. We may also supply it to security or credit checking companies, & to public authorities such as customs & immigration. If your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary & religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. Information held by your travel agent is subject to that company’s own data protection policy.