Latest updates and information for our customers
IMPORTANT UPDATE (16th March 2020)
Insurers have made the decision that as of midnight Monday 16th March 2020 new policy sales will not cover claims caused by the COVID-19 coronavirus peril.
This does not affect policies that were sold and issued prior to this date.
Here at Leisuretime, the safety and health of our customers and staff is always our priority. We trust that the following information is of use to you and we ask that you help us to protect yourself and others by complying with our requests whilst you are on holiday with us.
We are monitoring the news of the continued COVID-19 outbreak very carefully and at this time there is no advice in place that recommends against travel to any of the destinations currently on sale for our holidays departing in 2020. We continue to monitor this regularly and will issue further communications should this change. In line with current government advice please regularly wash your hands for at least 20 seconds using soap and hot water.
We are closely monitoring the COVID-19 situation in Italy and other destinations. We will always take our lead from the World Health Organisation (WHO), the Foreign Commonwealth Office (FCO) and ABTA.
At this stage there is no reason for us to alter the itinerary of your holiday and our holidays are operating as normal so you can continue to enjoy your break as planned. If we're unable to operate your holiday as a result of COVID-19, we will contact you directly to discuss alternative options. Otherwise, please just relax and look forward to a great trip…
Whilst you are enjoying your Leisuretime Short Break or Holiday:
Do regularly wash your hands for at least 20 seconds using soap and hot water.
Do cover your mouth and nose with a tissue or your sleeve (not your hands) if you cough or sneeze.
Do put used tissues in the bin straight away and wash or sanitise your hands afterwards.
Do not touch your eyes, nose or mouth if your hands are not clean.
We hope that you find our coaches sparkling clean for your departure and ask you to help us keep them that way throughout your holiday. As a precautionary measure, we always try to have a supply of hand sanitiser on board our coaches but as this is subject to availability, we ask that you carry your own hand sanitiser just in case our supply runs out. We will ask you to sanitise your hands each time you board one of our coaches.
Do use hand sanitiser gel when boarding the coach.
Do try to refrain from eating on board the coach (this helps us keep the coach as clean as possible).
Do use the on-board coach toilet sparingly so that we have ample clean water for hand washing. Some of our coach drivers may deem it appropriate to close the toilet, depending on circumstances. We will of course make more stops en-route than usual to ensure that, where this happens, it does not cause too much inconvenience.
We have asked our hotels to provide hand sanitiser in public areas. Whilst they will try to do so, sanitiser is subject to availability.
Do wash your hands when you get to your room.
Do make sure that your hands are clean before you eat.
Symptoms of Coronavirus
Coronavirus symptoms start with a high temperature (fever), a dry cough and can go on to lead to shortness of breath.
If you have these symptoms, it does not necessarily mean you have the illness, as these symptoms are similar to other illnesses that are much more common, such as cold and flu.
Should you feel unwell, we recommend that you follow the current NHS advice, which can be found by clicking on the following link www.nhs.uk/conditions/coronavirus-covid-19/
Because it's a new illness, we do not know exactly how COVID-19 spreads from person to person, but similar viruses are spread in cough droplets. It's very unlikely it can be spread through things like packages or food. You only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional.
If you become unwell whilst you are on holiday
Please contact your driver or the hotel reception, who will contact the Leisuretime Response Team based in Cardiff so that we can provide you with appropriate help and support.
Please find below, some of the frequently asked questions and answers:
What happens if there is government advice issued against travel to my holiday destination?
If the Foreign and Commonwealth Office (FCO) advice changes and advises against all but essential travel to the destination that you have booked, we will cancel your holiday. Should this be the case, we will offer you an alternative holiday, or a full refund.
What happens if I decide I no longer wish to travel?
You have the option to change or transfer your holiday to another destination or date (subject to availability) for any reason under our booking terms and conditions. In order to give you more flexibility and confidence, we have introduced Leisuretime Flexitime which significantly reduces the notice period you normally have to give us to do this and avoid charges. Please see our website or call us for the latest information. If you wish to cancel entirely when there is no travel advice in place which advises against all but essential travel to the destination, then our cancellation terms will apply as per our booking terms and conditions.
What happens if I am unable to travel due to illness or because I have to self-isolate as a result of COVID-19?
If you are unable to travel due to any illness or because you are self-isolating, then normal cancellation terms apply as per our booking terms and conditions. Please note that we are offering customers the opportunity to transfer bookings to friends and family members up to 48 hours before departure in order to help should this situation arise. In addition, insurance cover can be taken out to cover loss of monies in the case of cancellation of a holiday due to illness or an inability to travel for certain other reasons so please check your policy for their exact terms. We suggest that you contact us to get insurance cover if you do not already have it.
We are committed to ensuring that we play our part in minimising the spread of the virus, whilst also ensuring your holiday goes as smoothly as possible. Any advice provided will be in accordance with Public Health and NHS guidance, with the health and safety of our customers and employees our priority.
We advise customers to stay up to date with the Government advice: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
You may also find more information from ABTA here: https://www.abta.com/news/coronavirus-outbreak