Latest updates and information for our customers
At Leisuretime, the safety and health of our customers and staff is always our priority. We trust that the following information is of use to you and we ask that you help us to protect yourself and others by complying with our requests whilst you are on holiday with us.
We are monitoring the news of the continued COVID-19 outbreak very carefully. We continue to monitor this regularly and will issue further communications should changes be required to your booking.
If we're unable to operate your holiday as a result of COVID-19, we will contact you directly to discuss alternative options. Otherwise, please just relax and look forward to a great trip…
Symptoms of Coronavirus
Coronavirus symptoms start with a high temperature (fever), a dry cough and can go on to lead to shortness of breath.
If you have these symptoms, it does not necessarily mean you have the illness, as these symptoms are similar to other illnesses that are much more common, such as cold and flu.
Should you feel unwell, we recommend that you follow the current NHS advice, which can be found by clicking on the following link www.nhs.uk/conditions/coronavirus-covid-19/
Here are some frequently asked questions:
Do you have more information relating to Coronovirus safety
We can’t wait to welcome you back on board with us, and we want to ensure that your holiday is one to remember. Our Enhanced Hygiene Protocols will provide you with relevant information for your holiday.
What happens if there is government advice issued against travel to my holiday destination?
If the Foreign and Commonwealth Office (FCO) advice changes and advises against all but essential travel to the destination that you have booked, we will cancel your holiday. Should this be the case, we will offer you an alternative holiday, or a full refund.
What happens if I decide I no longer wish to travel?
You have the option to change or transfer your holiday to another destination or date (subject to availability) for any reason under our booking terms and conditions. In order to give you more flexibility and confidence, we have introduced Leisuretime Flexitime which significantly reduces the notice period you normally have to give us to do this and avoid charges. Please see our website or call us for the latest information. If you wish to cancel entirely when there is no travel advice in place which advises against all but essential travel to the destination, then our cancellation terms will apply as per our booking terms and conditions.
What happens if I am unable to travel due to illness or because I have to self-isolate as a result of COVID-19?
If you are unable to travel due to any illness or because you are self-isolating, then normal cancellation terms apply as per our booking terms and conditions. Please note that we are offering customers the opportunity to transfer bookings to friends and family members up to 48 hours before departure in order to help should this situation arise. In addition, insurance cover can be taken out to cover loss of monies in the case of cancellation of a holiday due to illness or an inability to travel for certain other reasons so please check your policy for their exact terms. We suggest that you always travel with insurance cover.
We are committed to ensuring that we play our part in minimising the spread of the virus, whilst also ensuring your holiday goes as smoothly as possible. Any advice provided will be in accordance with Public Health and NHS guidance, with the health and safety of our customers and employees our priority.
We advise customers to stay up to date with the Government advice: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.