We recognise that the Coronovirus (COVID-19) is causing a great deal of uncertainty and concern for many people. As a result, we have produced the attached fact sheet that gives you more information about our response and how you can ensure that you keep yourself as safe as possible whilst on holiday with us.

In addition, we have introduced Leisuretime Flexitime which relaxes some of our terms and conditions in order to give you more flexibility should COVID-19 prevent you from travelling as planned.

Flexitime is effective immediately. A summary of details is as follows:

1. Give us at least 21-days notice and you can transfer to a later Leisuretime trip or holiday without any transfer fees or penalties

2. Swap your holiday value for a Leisuretime voucher – great if you’re not ready to set a new date yet. You’ll need to give us at least 21-days notice if you’d like a voucher instead of your holiday

3. We have also REMOVED ALL CHARGES for transferring your holiday or trip to friends or family at any time up to 48 hours before departure

The Small Print…

• You must transfer or rebook on to a holiday or trip departing on or before 31 January 2021

• Flexitime vouchers are valid on trips and holidays departing on or before 31 December 2021

• Your transfer must be to another holiday of the same or greater value. If the holiday you are transferring to costs more than your original holiday, then you will need to pay the difference in cost

• Vouchers have no cash value and are non-refundable – in other words, you have to use them for a holiday!

• All transfers and voucher redemptions are subject to availability at the time of booking

• Leisuretime Flexitime and its associated terms may be amended and/or removed at any time

As you will understand travel insurance has never been more valuable than right now. If you have bought travel insurance with us and you would like to transfer to another date, then we will work with the insurance provider to get your insurance transferred too!

Should you have any questions related to Leisuretime Flexitime or the attached fact sheet then please just give us a call.

We trust that our response to COVID-19 gives you even more confidence in holidaying with us. We hope too that the introduction of Leisuretime Flexitime gives you comfort in the knowledge that you can change your mind up to 3 weeks before you are due to travel.

Thank you for booking with us. We wish you a fabulous time away and look forward to seeing you travel again with us later in 2020 - our 25^th anniversary year, or in 2021!

Happy Holidays!