Before You Travel
To be read in conjunction with our Package Booking Conditions & our Enhanced Hygiene Protocols.
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, please check www.gov.uk/foreign-travel-advice. You can also get the latest travel information from us or at your local travel agent or by calling us.
You must keep to one medium-sized piece of luggage, weighing no more than 18kgs. We reserve the right to refuse to carry items of luggage that weigh more than this. You may also take on board the coach one item of hand luggage. Every effort will be made to look after your luggage; however, it is carried at entirely your own risk. As your luggage is likely to be loaded and offloaded from your coach it is recommended that your luggage is waterproof in the event of inclement weather.
Wheelchairs, Electric Scooters & Mobility Aids
When you travel with us we will take your wheelchair with you or one mobility item in addition to your normal luggage allowance. Your mobility aid cannot weigh more than 15kgs and must be collapsible. We ask that you pre-book these with us to ensure we have the capacity to accommodate them. We recommend your mobility items are fully insured as we don’t accept responsibility or liability for loss or damage to any of your mobility items.
If you are taking an electric scooter, it is essential that you let our customer service team know in advance as there is a limit on the number that we can carry.
For health and safety reasons, we cannot guarantee that you can use your electric scooter inside the premises, however, there will usually be a place for you to store and charge them if required. We cannot guarantee that your mobility item will give you unaided access to any premises or places that we visit. Please check before booking.
Some tours and/or excursions may not be suitable for users of wheelchairs, scooters and other mobility aids or for those with walking difficulties. If in doubt, please check with our customer service team at the time of booking. We regret that we are unable to carry wheelchairs weighing more than 15kgs due to health and safety reasons. We also regret that for the same reasons, your driver will be unable to assist you with your mobility item.
If any of your party is disabled, less mobile, visually impaired or undergoing medical treatment, you should contact our customer service team on 029 2090 1010 so we can check whether the holiday is suitable for you.
Passports & ID
For travel outside the UK, you will need to bring a valid passport with you. Holders of non-UK passports should always check with their embassy, high commission or consulate before booking. If you are travelling within the UK and Northern Ireland, you will need to carry a form of photo ID with you in order to board the coach. Visit www.gov.uk/government/organisations/hm-passport-office for the latest passport information & www.fco.gov.uk/travel for details on travel restrictions and visas.
Resort and Accommodation
We endeavour to contract a number of single bedrooms. These rooms are usually in high demand and we cannot guarantee their availability. A single supplement may be payable for such rooms and these rooms may be smaller than multi-occupancy rooms.
Some twin and double rooms can accommodate 3rd (and sometimes 4th) beds. They are often camp or folding beds. They may not be suitable for adults. Please check at the time of booking for further details. Some hotels (particularly on the continent) use “Austrian twins” which are single mattresses/bedding on a double base.
Our brochure descriptions are as accurate as possible. Amenities we describe are normally available for the enjoyment of our guests but occasionally some facilities (swimming pools, lifts, gyms and so on) may be subject to closure for maintenance or cleaning and we cannot guarantee that they will always be available. Entertainment provided by hotels is often subject to demand and may require minimal numbers. Some hotels are in historic buildings and are not purpose built so there may be some stairs or steps not served by a lift.
If you have special dietary requirements, please notify us at the time of booking. We will notify the hotel on your behalf. Any additional costs will need to be met by you. We cannot guarantee hoteliers’ compliance with dietary requirements, or indeed with any type of special request. Requests do not form part of your contract with us.
You may be required to pay local taxes at your hotel, resort or ports. These may not form part of your tour price and are subject to change and are payable locally (usually on departure). If in doubt, please check before you go with our customer service team.
You should also be aware drinking & gambling ages vary by destination and that local laws & religious customs can lead to the withdrawal of certain facilities. You should also be aware of customs laws. Visit www.gov.uk for information.
Inclusive Bar Breaks
Packages including any type of bar promotion (including: 99p/2-For-1/Free Bar/All Inclusive etc.) are subject to the laws of the local area and the Rules of the House. You may be required to wear a wrist band for identification purposes or use vouchers. Drinks are usually single measures, local brands, on selected drinks only and have time limits. Management reserve the right to refuse service without reason. You sign up to the Rules of the House (available on request) when you make your booking with us and we always ask that you drink responsibly
We may make reference in the brochure or on our advertising to TripAdvisor ratings. These are correct at the time of publication and are subject to change. Please note, we take no responsibility for these ratings, they are public and based on user feedback on the TripAdvisor website and we provide the information as is. These are not equal or equivalent to any other rating system and we make no guarantees in relation to these ratings.
Coach Provision & Facilities
We subcontract many of our services to third party providers. They will conform to our strict safety and service standards. Occasionally for operational reasons and to continue with your holiday without delay transport may not have certain facilities (e.g. toilets). In this event, we will endeavour to make regular comfort stops.
You may request seats on a coach and we will always do our best to accommodate these (an additional charge is made for Prime Seats). We cannot accept bookings that are made on the condition of being sat in specific seats. We reserve the right to change your seats for operational reasons if required. These changes are rare and will not constitute a ‘major’ change to your booking.
On most tours, we are able to offer the front row of the coach to book for a small fee for the duration of your tour. These seats are booked on a first come, first served basis and may be withdrawn or changed at any time for operational requirements.
We operate an extensive number of pick-up points based on historical customer demand and whilst trying to maintain the most convenient and speedy start to your holiday. We are not normally able to add additional pick up points, however, we will be happy to help advise how to join our service at the nearest pick-up point.
Any advertised transfer service does not form part of your holiday contract with us. The contract arrangements are entirely between you and the service provider. It is your responsibility to ensure that you are at your holiday joining point on time for departure. We will not be held responsible for delays for any part of your journey as a result of your late arrival.
Best Value Guarantee
We guarantee that you will not be able to buy any holiday featured in this brochure at a lower price from any other holiday operator based in South Wales. In the unlikely event that you are able to secure space at a lower price from a competitor, WE PROMISE TO MATCH THE PRICE on any Leisuretime operated holiday. This guarantee applies to holidays departing from the same point to the same hotel, on the same date and with identical content to that featured in this brochure. In order for Leisuretime to match the price you will need to advise us of your price match claim no later than 7 days after booking your Leisuretime holiday. We will require a copy of the offer made by the other operator which must clearly state the following: confirmation of availability, departure date, duration, price, hotel and exact inclusions. Should this competing offer reflect a price saving then Leisuretime will match the price.