Coach holidays that don't cost the earth
Our Frequently Asked Questions section has lots of answers to common queries FAQ
Our normal opening hours are: Monday to Friday 9:00am to 5.00pm Saturday 9:00am to 1:00pm
You can call us on 029 2025 7777 during our opening hours or, if you’d prefer to e-mail us, it's leisuretime@toureasy.co.uk or simply complete the form at the bottom of this page and click send and we will reply as soon as possible. If you are currently on a trip, or due to go on a trip and need urgent asssitance outside of office hours above, please call our Emergency Line on 0117 244 4247 If you have a question or feedback on any part of your Leisuretime by Toureasy experience, please email customerservice@toureasy.co.uk or complete and submit the form below.
Our aim is to provide you with excellent customer service. Occasionally, we may fail to meet your expectations, mistakes can happen, and when they do, we will try to put things right as quickly as possible. The follwing information tells you about how we deal with any complaints you may have and aims to demonstrate our commitment to customer service. If you have a complaint We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away. To help us deal with your complaint as speedily as possible it would be helpful if you could provide us with as much information as possible about the regulated insurance or finance product purchased at an early stage. You can notify us of your complaint through the following channels. In the first instance, please direct your complaint to customerservice@toureasy.co.uk or you can call us on 029 2025 7777 during our opening hours or simply complete the form below and click send and we will reply as soon as possible. If your complaint or dissatisfaction is in relation to General Insurance products, you can contact below: ITC Compliance Ltd, 3 Monarch Court Emersons Green Bristol BS16 7FH Telephone: 0117 440 3700 Email: complaints@itccompliance.co.uk If you are still dissatisfied If you wish to pursue your complaint further, you can contact the Financial Ombudsman Service within six months of receiving a final response. They shall conduct an independent review of your complaint to establish if it should be upheld or rejected. The Financial Ombudsman Service is there to act as impartial adjudicator and is responsible to the Financial Conduct Authority. You can find out more about the service by contacting: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 0300 123 9123. Website: www.financial-ombudsman.org.uk